This initiative, launched in May, sees 20 new students assisting in patient management, underscoring the hospital’s commitment to improving patient care.
Prof. Vivek Lal, Director of PGIMER, lauded the volunteers, stating, “NSS volunteers have significantly improved our patient management process. Their dedication has eased the burden on medical staff and provided invaluable support to patients and their families.” He emphasized the positive impact of this community-hospital collaboration on healthcare delivery.
The pilot project's success, with volunteers efficiently managing patient flow, set the stage for this expanded effort. Volunteers assist with patient registration, guide them to various departments, and provide essential information, ensuring a smoother and more organized experience.
Mr. Pankaj Rai, Deputy Director (Administration) of PGIMER, called Project Sarathi a game-changer. He praised the fresh perspective and energy the NSS volunteers bring, which has greatly benefited operations. The project aims to set new benchmarks in patient care and community service, reflecting PGIMER’s dedication to innovative solutions and partnerships.
Interest in Project Sarathi is growing, with NGOs like Manav Ruhani Satsang joining. Rai appealed for more NGOs, senior citizens, and other volunteers to participate, highlighting their potential to improve patient care and reduce the burden on medical staff.